Policy Escalations Specialist, YouTube Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
- Experience in content policy, anti-abuse and reviewing online content.
- Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.
- Experience with spreadsheets, databases SQL and data analysis.
- Ability to communicate in English and Hindi fluently to support client relationship management in this region.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us show that quality on the Internet trumps all.
As a Trust and Safety Associate you defend the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. You are proactive, motivated, organized, responsible, innovative--and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
- Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
- Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
- Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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