Customer Solutions Engineer, gTech Ads Solutions Engineering
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Minimum qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development.
- 6 years of experience in full-stack software development and system design.
- Experience with front end languages (e.g. JavaScript or TypeScript).
- Experience with backend languages (e.g. Java, Python, or C++).
- Experience working with database technologies (e.g. SQL, NoSQL).
Preferred qualifications:
- 2 years of experience with Site Reliability Engineering, Information Security or DevOps practices.
- 2 years of experience as a Tech Lead or Engineering Manager.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Drive feature changes using data-driven insights by analyzing large data sets on users' behaviors to identify opportunities for improvement.
- Optimize front-end code and tools to meet user needs by working with engineers to refine code and tools, and ensuring that they are correct and appropriate for user needs.
- Identify, recommend, and prioritize new web features and applications by working with business leaders and product managers to understand user needs, and developing plans for new features and applications.
- Work with cross-team stakeholders to understand the user experience by conducting user research, and working with engineers, product managers, and other stakeholders to ensure that the user experience is optimized.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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