Director, UX Research, Shopping
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Minimum qualifications:
- Bachelor's degree in research-related field, Computer Science, Machine Learning, Information Systems, or equivalent practical experience.
- 15 years of experience managing research and insights teams.
- Experience working with both qualitative and quantitative research methods.
Preferred qualifications:
- PhD in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field.
- Consumer experiences, preferably with personalization or social platforms.
- Experience influencing strategic decision making via research insights and perspectives.
- Experience applying a diverse set of research methodologies (e.g., interviews, focus groups, field and lab studies, diary study and surveys) and an understanding of their strengths/limitations.
- Outstanding leadership skills, and comfort leading research in an ambiguous space, working to define methods and approaches.
About the job
Google's Human Understanding & Experiences team is responsible for Google Search, Assistant, Payment, Travel, Shopping and more - products and experiences used and seen by people. With team members spread across the global, Human Understanding & Experiences includes one of the largest UX teams at Google and more broadly in Silicon Valley.
Our culture is rooted in a community that fosters innovation, creativity, and expertise in our craft.
Google's Consumer Shopping UX team is responsible for shaping shopping experiences across a broad set of user touch points including Google's largest products: Search, Shopping, Maps, Chrome, and more. Our products are used by people to find, research, and discover the items that meet their needs from the world's largest catalog of offers. This broad ecosystem of products, provides Google a unique vantage point and allows us to build delightful experiences that connect users and merchants everywhere throughout their shopping journey.
As the Director of UX Research for Shopping, you will be leading the user research team to drive amazing Google Shopping experiences, balancing the practical needs of product development with building a foundational knowledge base covering all facets of user needs, motivations, and desired experiences along the shopping journey.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
The US base salary range for this full-time position is $253,000-$363,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Guide the creation of a robust, cohesive and actionable program of research, user frameworks and new methods, that stretch across a range of both qualitative and quantitative, that meet the needs of shopping journeys across Google-wide products.
- Drive and operationalize insights into action, while ensuring that the value of UXR is represented within our product roadmaps and end user experiences.
- Guide the development and design of integrated research programs that will transform how we look at the future of shopping.
- Advocate the role of research in product development and collaborate effectively, both within Shopping and across Google.
- Lead and grow a team of high-performing mix-method researchers.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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