Cross-Product Abuse Analyst
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- 3 years of experience leading cross-functional process improvements, creating or iterating on new processes.
- Ability to use technical and analytical skills to frame solutions using data and to make data-driven decisions.
- Strong communication skills with the ability to clearly articulate complex policy concepts, delivering persuasive communications for senior leadership audiences.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Cross-Product Abuse Analyst for NCII, you will be part of a team of abuse experts that enforce, build, and oversee comprehensive strategies for the entire scaled anti-abuse enforcement workflow lifecycle from onboarding/launch, incubation, implementation to ongoing oversight. You will partner closely with the technical abuse-fighting experts in Trust & Safety (T&S) to understand workflow, intake processes, and prioritization, and develop a streamlined and scalable approach to increase efficiency and also determine the right metrics and system to measure and track results.
This role may review graphic, controversial, and sometimes offensive content during the course of the role in line with Google's policies. You may potentially review or be exposed to sensitive or violative content as part of the core role.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Implement strategies for review and enforcement of NCII global policy.
- Build deep policy knowledge and product expertise to develop and implement core strategies and iteratively improve enforcement operations.
- Lead projects involving multiple-stakeholders with the ability to improve abuse detection systems and mitigate user harm.
- Partner closely with stakeholders across T&S and other cross-functional teams such as Product, Engineering, Policy, and Legal.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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