YouTube Partner Operations Manager (Fixed-Term Contract)
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA.Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience in project/program management or developing scalable solutions within the Technology or Media industry.
Preferred qualifications:
- Experience with data analysis such as SQL, spreadsheets, evaluating campaign and channel performance.
- Ability to manage multiple, time-sensitive projects while working on their own to drive projects to completion and high attention to detail.
- Ability to troubleshoot issues and effectively communicate technical concepts to audiences.
- Excellent communication, presentation, planning, and time management skills.
About the job
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.As a part of the Creator Support Operations team, you will deliver exceptional experiences for YouTube's valued partners and creators through our Partner Operations and High Touch Support divisions. In this
fast-paced, dynamic environment, you will prioritize creator needs by resolving issues, providing comprehensive platform education, and facilitating channel growth using our creator-centric approach. Our proactive team ensures seamless, global support for partners, creators and artists across the YouTube platform.
This is a 12 month fixed-term contract opportunity.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Provide operational support for partners on the YouTube platform via email and video communication while managing support issues (cases) through a queue.
- Troubleshoot technical issues to maximize partner performance on the platform and serve as a consultant to internal, cross-functional stakeholders on the YouTube product.
- Collaborate with Strategic Partner Managers (SPMs) and Partner Engineers on account deep-dives, business reviews, and insight sharing for partner growth.
- Analyze key metrics using quantitative and qualitative methods to generate actionable insights while identifying opportunities for operational workflow optimization and process improvement.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis, streamlining the operational workflow by identifying and eliminating bottlenecks.
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