Senior Customer Solutions Engineer, gTech Ads
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience partnering/working with cross-functional stakeholders in an organization and translating technical concepts and solutions to non-technical and executive audiences.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will join the Ads Solutions Engineering team power Customer growth and excellent Ads experiences at scale by creating innovative engineering solutions for both Large Customer Sales and Google Customer Solutions customers and partners. You will build platforms to help deliver solutions with agility and efficiency, for both central and regional gTech Ads teams and automate workflows that are critical to customer facing deliverables and externalizing tech and media solutions for amplified reach.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Set the technical foundations and develop the necessary platforms and components for both Ads Solutions Engineering and regional teams to efficiently build and deliver customer solutions.
- Design and build technical platforms to support gTech Ads teams in developing customer solutions efficiently and compliantly.
- Work with regional and global teams to understand their needs to identify areas for improvement on our existing platforms.
- Build automation tools that help gTech Ads teams perform their work more efficiently, with a focus on customer deliverables.
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