Customer Onboarding Strategist, Acquisitions, Google Customer Solutions (English, Japanese)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in an account management, client service or management consulting role.
- Ability to communicate in English and Japanese fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
- 2 years of experience working in a digital agency, with a focus on Google products.
- 2 years of experience in the TV or media industry.
- Ability to proactively reach out to customers/cold calling and enjoy helping customers to add value to their business.
- Excellent written and verbal communication skills.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled
advertising solutions to help them grow in today's dynamic marketing
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
You will be a critical member of our APAC Onboarding Team a high-performing sales team responsible for onboarding high-potential, new advertisers to Google throughout the region.
In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period, you set the goal and the strategy for how their products and services reach to our users. You will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google.
You work with an engaged, fun team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up to enable creativity thought-leadership with a self-management team practice. Also you will execute your strengths in product knowledge, consultative selling (we promote/pitch to our clients), account management and work cross-functionally with our acquisitions, product, program, and same-store teams.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
- Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
- Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Advice to help our advertisers get the best return on the investment by working closely in a consultative role, communicating proactively with customers via phone, chat, and email.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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