Customer Solutions Engineer, gTech Ads, gTech
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- MBA or Master's degree in Computer Science or a related technical field.
- Experience in the online advertising industry.
- Experience with big data platforms and large volume data analytics.
- Ability to construct efficient SQL queries.
- Ability to work on their own and manage multiple projects simultaneously.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The Customer Solutions Engineering team is responsible for developing innovative, solutions to the business problems faced by the world’s largest partners. We work as a technical partner for our sales teams where your coding abilities, communication skills, desire to solve problems, and business acumen will all be leveraged to develop answers to questions most don’t even know to ask.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Manage technical relationships with a select client portfolio.
- Work with business to identify business opportunities leveraging both display and performance solutions supported by the team.
- Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' business goals.
- Design and implement, cross-product customized solutions with the client.
- Be responsible for implementations and escalations handled by other Google teams for named accounts.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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