Business Practices Program Manager, Professional Services (English)
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Please submit your resume in English - we can only consider applications submitted in this language.
Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in go-to-market strategy, sales operations, strategy and operations, management consulting, finance, or program management.
- Experience in managing the professional services or consulting business activities, such as annual business and program planning, agreement management, business reviews and prioritization aligned with the company’s goals and objectives.
- Ability to communicate in English fluently as this is a role that requires communication with US and Canada based partners in English.
Preferred qualifications:
- MBA or other relevant Advanced degree.
- Experience in data analysis and decision-making.
- Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, successful delivery of priority initiatives, process improvements, and change management.
- Experience tailoring and delivering compelling reporting and presentations by audience, asking strategic questions, and leading conversations that drive results and efficiencies.
- Experience leveraging investigative skills (e.g., financial modeling, Google Sheets, SQL, Looker, etc.) to problem-solve, influence business leadership, measure outcomes, and evolve recommendations based on results.
- Knowledge of enterprise customers and cloud technologies, products and market landscape.
About the job
In this role, you will create, implement, manage and optimize agreement execution policies and processes for professional services. You will play a key role in designing standard definitions of policy and process for Google Cloud consulting professional services organization, identifying improvement opportunities and implementing best practices across existing workflows. You will quickly comprehend, assess and take ownership of the end-to-end agreement execution program management. You will work with various stakeholders across Google Business Profile (GBP), Cloud and other Google entities.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead strategic initiatives to accelerate customer’s journey to Google Cloud and policy and process governance by driving policy and process standardization, simplification and optimization.
- Act as a point of contact for agreement related policy and process support, and escalations.
- Work closely with stakeholders across Cloud teams to identify areas of friction, provide viable recommendations and to implement standards and automation which ultimately improve user experience and accelerate agreement making process.
- Drive policy and process simplification and ensure streamlined workflows.
- Engage with cross-functional teams to align, build and publish business practices documentation resources as a single source of truth.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.