Vendor Performance Manager, SMB Growth
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 13 years of experience in a business management consulting, business operations, business leadership, or related role.
- Experience in owning the output of a contact center, field operations, and tech support operation including meeting goals and metrics.
Preferred qualifications:
- MBA or Master's degree.
- Experience in risk and change management.
- Experience in applying project management tools.
- Ability to interpret, present it in a manner, and drive data-based decision making.
- Excellent operational and problem-solving skills.
About the job
You will lead a team that is responsible for a portfolio of customer segments and a network of supporting external partners. The team must develop relationships across an internal and external network of stakeholders to manage both short term business performance and business sustainability for a variety of, go-to-market customer segments. Your team will monitor in-quarter performance operations, and develop strategies with our vendor partners to mitigate performance risks. Your team is responsible for enabling our vendor partner changes influencing internal partner teams with on-the ground feedback and evaluating of our vendor partner’s capabilities and infrastructure as this customer segment evolves.
Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.
Responsibilities
- Deliver business operation metrics and build and deliver performance review narratives for executive audiences.
- Govern quality of business operations within operating region Quality Assurance (QA), mitigate risks and scale learnings.
- Develop team members to ensure clarity of performance and business trends, root cause performance drivers and mitigations using qual and quant approaches.
- Develop operations and design performance governance processes for VPM and Vendor teams common performance challenges and drive consistent solutions across vendor partners while governing on-ground operations and influencing vendor leadership to evolve workforce capabilities.
- Leverage change management frameworks to enable vendor partners and mitigate performance volatility and be a thought leader to cross-functional teams to influence program, product and technology strategies.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.