Customer Engineer, Infrastructure Modernization, UKI Platform Practice
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience engaging with and presenting to technical stakeholders and executive leaders.
- Experience in DC exits/transformations through migrating applications to cloud platforms using strategies such as the 6Rs.
- Experience with cloud infrastructure, on-premise infrastructure, virtualization and containerisation platforms.
- Experience building and maintaining customer relationships.
Preferred qualifications:
- Experience with Infrastructure as Code (IaC) principles and tools, logging, monitoring, and alerting solutions.
- Knowledge of backup and disaster recovery solutions, encompassing strategy, implementation, and maintenance to ensure data integrity and business continuity.
- Knowledge of modernization path for mainframe and Unix operating systems (i.e., AIX, pSeries, zSeries, HP-UX).
- Strong scripting or programming skills for automation and operational efficiency.
- Proficient in security concepts like encryption and identity/access management, alongside networking concepts including SDN, routing, VPNs, load balancing and firewalls.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
When companies choose Google Cloud, it significantly expands global cloud computing. You'll enable customers to boost productivity, mobility, and collaboration. This involves listening to their needs, delivering tailored solutions, and assisting sales colleagues with technical problem-solving. You'll also collaborate with product and engineering, staying updated on industry trends to enhance Google Cloud offerings.
The Google Cloud UKI Platform team empowers diverse customers—from developers to government agencies—to innovate with secure, scalable cloud technology, spanning infrastructure to applications. As part of this rapidly growing, entrepreneurial team, you'll be crucial in understanding customer requirements and shaping how businesses connect through technology with customers, employees, and partners.
We're actively seeking a highly motivated Customer Engineer for our Platform Practice team. You'll be a trusted technical advisor, guiding customers to design, deploy, and optimize their Google Cloud environments. Your focus will be on smooth migrations and developing new use cases leveraging our AI-optimized infrastructure. You'll work closely with Go-to-Market, product, and engineering teams to maximize customer infrastructure investments and accelerate Google Cloud growth.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work to identify and qualify business opportunities, understand key customer technical objections and develop a strategy to resolve technical blockers.
- Guide customers through assessments of existing environment(s) and provide recommendations on a prioritization roadmap for infrastructure and application modernization and migration to Google Cloud.
- Leverage in-depth enterprise infrastructure modernization expertise to support our customers, including technology advocacy, product and solution briefings, proof-of-concepts and working directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Help customers understand and incorporate AI accelerators into their overall cloud strategy by incorporating Google Cloud AI optimized infrastructure.
- Be responsible for revenue and workload acceleration on infrastructure products and solutions for Google Cloud.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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