Search Product Support Engineer, Product Center of Excellence
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Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- Experience architecting, developing, or maintaining secure cloud solutions.
- Experience with network security, data security and regulatory compliance frameworks.
- Experience managing internal or external customer-facing projects to completion while working with cross functional teams.
Preferred qualifications:
- Experience in Cloud Security delivered within the context of customer-facing roles.
- Experience securing Google Cloud or other cloud environments.
- Experience in security architecture or security engineering.
- Experience implementing FedRAMP, PCI or HIPAA security requirements in a cloud environment.
- Experience understanding attacks and mitigation methods, in two or more of the following: network protocols and secure network design; web application security, security assessments and pen testing, authentication and access control, applied cryptography and security protocols, security monitoring and intrusion detection, incident response and forensics, development of security tools, automation or frameworks.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Security Consultant, you'll provide excellent technical guidance to customers adopting Google Cloud Platform (GCP) services. You will provide best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, and more. You'll provide prescriptive guidance in ensuring customers receive the best of what GCP can offer and you will ensure that customers have the best experience in migrating, building, modernizing, and maintaining applications on GCP. Additionally, you will work closely with Product Management and Product Engineering to drive excellence in Google Cloud products and features. This position will have high visibility at the most senior levels of customer organizations, including frequent interaction with CIOs, CISOs, CTOs, their staff, and GCP senior leadership.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Analyze data and generate insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
- Partner with our Sales and other cross-functional partner teams to own and continuously improve the customer journey, resolve complex issues, and understand customer pain points. Share insights and provide expertise to our partner teams to support product and process improvements.
- Be responsible for the development, maintenance, and delivery of knowledge management resources and training programs to ensure customer support agent competency.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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