Country Process Owner, Googler Experience (English, French)
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Minimum qualifications:
- Bachelor's degree in HR, Business or related field, or equivalent practical experience.
- 7 years of experience in a customer or client-facing role supporting
Human Resources (HR)/People processes. - 5 years of experience with operational initiatives.
- Experience in local legal and regulatory requirements for local HR practices and standards.
- Ability to communicate in English and French fluently to support client management in the region.
Preferred qualifications:
- Certification in Lean/Six Sigma.
- Experience with data-driven decision making, data analysis, and with Sheets and AppsScript.
- Experience in human resources, people programs, or other people related roles.
- Experience with Digital Transformation/HR Digitalization.
- Experience with leading multiple priority projects in parallel and program managing projects.
- Ability to work in an ambiguous environment and collaborate across multiple areas.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.In this role, you will be the leader of how Google optimizes logistics processes while incorporating current industry standards and best practices. You will be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action and interacting with all partner teams. You will lead new project initiatives for the Americas server operations logistics with a duration of three months to two years, create Business Requirements Documents (BRD), work with key stakeholders, drive innovation, understand operational impacts and create presentations/documents for the leadership team.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Design and optimize Canada-specific processes to address business needs, improve efficiency, and reduce known risks.
- Execute the critical Human Resources (HR) requirements in Canada, and ensure local compliance.
- Design and execute operationally compliant processes that mitigates HR Compliance risks at a country level.
- Optimize existing processes to enable operational efficiency and scalability that delivers extraordinary experiences for Googlers.
- Program management of strategic initiatives that delivers end-to-end HR processes, comprehensive documentation, data analysis, reporting, and presentation to align cross-functional stakeholders.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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