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Vendor Operations Manager, Google Cloud

GoogleKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in management consulting, business, or vendor operations.
  • Experience in vendor or extended workforce management.

Preferred qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Engineering, Data Science, or a related field.
  • 15 years of experience in Business-to-Business (B2B) vendor operations management within a technology motivated, multi-supplier global environment.
  • Experience in managing B2B vendor operations with the ability to engage with suppliers and vendor teams.
  • Experience in developing, implementing, and managing multi-year vendor strategies (e.g., cost savings, business growth enablement, risk reduction, quality improvement).
  • Ability to communicate in Japanese fluently to build and maintain Japanese-speaking vendor relationships.

About the job

In this role, you will be a leader within the Vendor Management Operations (VMO), reporting to the Global Head of Vendor Operations. You will elevate the vendor operations beyond traditional management paradigms. You will architect, execute, and refine forward-thinking vendor strategies, leveraging data analysis to generate insights that inform executive decisions. You will advocate and drive the identification, development, and implementation of Artificial Intelligence (AI) and Automation solutions to transform the vendor ecosystem's efficiency, intelligence, and performance. You will own vendor relationships and operational outcomes, ensuring they not only meet performance standards but also contribute to value creation. You will grow in ambiguity, have business acumen, grow in a cross-functional influence, and will be passionate about leveraging technology to redefine operational excellence.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Develop, articulate, and implement global vendor and location strategies aligned with overarching business goals and market dynamics.
  • Lead agreement negotiations, structuring business models that drive optimal value, performance, and alignment.
  • Define, track, and analyze Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics, moving beyond standard reporting to uncover performance trends and root causes.
  • Drive improvements in vendor operations by identifying, evaluating, and building business cases for the application of Artificial Intelligence, Machine Learning and Robotic Process Automation.
  • Collaborate with key internal stakeholders across functions (e.g., Business, Engineering, Finance, Product, Legal) to understand their evolving needs and ensure vendor capabilities and solutions are aligned to deliver business value.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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