Agency Lead, Google Customer Solutions (Mandarin, English)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in business development, partnerships, consulting, marketing, or agency business.
- Experience working with C-level executives and cross-functionally across all levels of management.
- Experience structuring and managing agreements or partnerships.
- Ability to communicate in Mandarin and English fluently to partner with local clients and region partners.
Preferred qualifications:
- Master's degree or other advanced degree.
- 2 years of experience managing people or teams.
- Experience managing complex, end-to-end partnerships.
- Experience in partnership with China export community and ecosystem players (e.g., agencies, media, export solutions companies, tech-driven partners, etc.).
- Ability to identify potential business opportunities, assess financial/business benefit, structure agreements, and discuss terms with strategic partners.
- Excellent communication and influencing skills.
About the job
With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
The GCS Agency team is a high-performing team that drives customer success and incremental business growth with a wide range of export-focused partners and agencies.
As an Agency Lead, you will grow in a fast-paced environment and revel in navigating your team through complex and strategically important partnerships for Google. You will lead opportunity identification, joint partner business plan creation, negotiation and contracting, and partner strategy development, enabling Google to be successful. You will possess stellar relationship-building skills, and are strong in negotiation, opportunity identification, data synthesis and collaboration. You will also engage in community contributions to improve and sustain our culture and operations - making Google a better place to work.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage, inspire, and motivate a high-performing team. Provide business engagement coaching, recognize leadership potential and support career development through enhancing capabilities within the team.
- Lead the team in building and evolving external partnerships with managed partners and across the ecosystem to accelerate GCS business growth. Sponsor strategic partnerships to breakthrough relationships and drive transformational partner success.
- Build and manage an effective long-term business planning process at portfolio level to ensure improved same-store growth, acquisitions, partnership satisfaction and business sustainability.
- Develop strategic partner initiatives and lead go-to-market strategies to meet program and customer needs across rapidly changing industries. Work closely with cross-functional teams to align on GCS business priorities and drive strategic initiative implementations.
- Ensure team readiness to deliver complex partnership solutions and create a culture of sales innovation and customer success on the team.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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