Technical Account Manager Lead III, Google Cloud Consulting
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Minimum qualifications:
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 15 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
- Experience in people management (e.g., developing or leading technical teams).
Preferred qualifications:
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent communication, presentation, problem-solving, and people management skills.
About the job
As the Technical Account Manager (TAM) Lead, you will be responsible for the delivery of TAM services to ensure customers maximize the value of their Google Cloud investments. TAMs focus proactively on increasing cloud adoption and usage by providing high-impact advice centered on Learning and Enablement, Platform Health, Architectural Stability, and Operational Accuracy. You will build, lead, and coach a team of TAMs as they provide the technical, product, and operational guidance that aligns with their customers’ broader business objectives. Our teams are recognized as trusted technical advisors who understand enterprise IT ecosystems and architectural issues, enabling them to engage directly with executives, specialists, and developers at our partners and large enterprise organizations.In this role, you will build and maintain effective relationships with Field Sales and Customer Engineering teams to assign, allocate, and prioritize TAM activities. You will collaborate with peer TAM Leads to share best practices, emphasizing shared success across all teams.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage customer delivery obligations for the TAM role and identify opportunities to propose additional TAM Value-Added Services.
- Support the removal of cloud adoption blockers, lead feature request processes, and work cross-functionally to troubleshoot and escalate technical issues for customers.
- Build strategic relationships with sales teams and collaborate with regional Google Cloud Consulting (GCC) leaders to support account strategy and lead customer success initiatives.
- Plan for high-profile customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure seamless execution. Guide customer issues and escalations to resolution in close partnership with support and engineering teams.
- Develop best practices and technical assets based on customer engagements to support scaling initiatives through partners and accelerate Google Cloud adoption.
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