Technical Program Manager III, Infrastructure Risk Management, Data Center Operations
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Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 years of experience in program management.
- Experience with data center power and cooling infrastructure.
- Experience with mission critical facility operations, root cause analysis (RCA) and incident investigation.
Preferred qualifications:
- 5 years of experience managing cross-functional or cross-team projects.
- Experience in crisis/incident management, resilience, business continuity.
- Experience in setting up quantitative risk management frameworks, risk modeling/scoring, operational resilience, and delivering risk management training.
- Familiarity with data center operations, incident management processes, and operational metrics (e.g., availability SLAs, MTTR, MTBF).
- Excellent communication skills, with the ability to convey complex risk concepts to technical and non-technical audiences including audiences that include executives.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
As a Technical Program Manager, you will be leading the development and implementation of data center risk management programs at various levels (site, regional, global). You will be responsible for identifying and reducing risks across Google Data Center Operations by collaborating with various teams. You will create and present executive-level summaries of the most significant risks, ensuring they are thoroughly analyzed with proposed solutions, and communicate these to leadership through presentations like program reviews. Finally, you will establish metrics to track the effectiveness of the risk management program and drive continuous improvement.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
The US base salary range for this full-time position is $156,000-$229,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Develop and implement a quantitative risk tracking framework for our Data center Operations team that will focus on identifying, assessing, and mitigating operational risks to availability, safety, security, compliance, and beyond.
- Influence Google Data Center specific policies to ensure compliance with customer expectations, regulatory obligations, and legal requirements globally.
- Define and track Key Risk Indicators (KRIs) to ensure early identification of risks. Collaborate with cross-functional teams (e.g., engineers) to identify and analyze operational risks as well as mitigation strategies.
- Develop and operationalize a system for tracking mitigation actions, ownership, and timelines to ensure accountability. Produce regular risk reports with actionable insights for leadership and key stakeholders.
- Partner with incident response and incident learning teams to analyze root causes, assess residual risks, and implement lessons learned.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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