Publisher Experience Specialist, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- 4 years of experience in publisher sales, content generation, policy creation, program management, business strategy, or related fields.
Preferred qualifications:
- Master's degree or equivalent practical experience.
- Experience with machine learning.
- Experience in developing and delivering training materials and presentations.
- Understanding of online advertising technologies, including programmatic advertising, ad serving, and header bidding.
- Excellent communication and presentation skills with the ability to communicate regulatory information to both technical and non-technical audiences.
- Excellent problem-solving skills with attention to detail in a fluid environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and a team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Publisher Experience Specialist, you will represent the publishers within the Americas region, advocating their needs and delivering improvements to their overall experience. You will be responsible for gathering and analyzing feedback, communicating updates, providing support to key partners, and representing the company at industry events.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Collect and analyze feedback from publishers within the assigned region on their experience with our products, policies, and processes. Communicate publisher feedback to relevant internal product, engineering, policy, and operations teams, and own the feedback loop to ensure timely action.
- Educate internal stakeholders, providing updates on policy changes, advertiser preferences, and product updates. Develop and deliver training materials and communications to educate publishers on new features, policy updates, best practices, and advertiser requirements.
- Represent the company at industry conferences, partner events, and workshops within the region, building relationships and promoting our commitment to publisher success.
- Identify potential risks and challenges impacting publisher experience within the region and work collaboratively with internal teams to develop and implement mitigation strategies. You will be required to travel within the assigned region as needed.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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