Policy Enforcement Manager
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in content policy, anti-abuse or customer support operations.
- Experience in development and usage of LLMs in operations.
- Ability to work non-standard, on-call rotations, weekends, and holiday hours.
Preferred qualifications:
- 6 years of prior work experience, ideally in content policy, anti-abuse or customer support operations; reviewing content and/or answering user questions and working with vendors.
- Ability to frame problems, structure analyses, and drive impact.
- Ability to structure complex problems, conduct in-depth analytical search, and drive impact.
About the job
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.
Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager dedicated to enforcing the policies of YouTube’s Partner Program, you will help drive the overall strategy and enforcement approach for all policies in this area. The role will require working with a cross-functional team across Policy Development, Product, Engineering, Legal, Ads Policy and Scaled Abuse to operationalize scalable policies that minimize brand risk to the platform while also educating Creators. This role requires thinking through the unique challenges of a broad array of policy areas (e.g., hate, misinformation, adult, reused content, kids) while developing processes that are consistent and resilient to protect the ecosystem.
This role will require review of graphic, controversial, and offensive video content at times.
The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Responsibilities
- Be responsible for specific areas of vertical performance and extended workforce operations, including quality.
- Research and stay up-to-date on key trends and suspicious patterns of abuse across the team’s policy areas.
- Demonstrate a solid understanding of how our YouTube Partner Program (YPP) policies impact YouTube users, platform changes and new product launches.
- Holds general working knowledge of operations across team with deep expertise in infrastructure/operations and metrics.
- Liaise with policy, Public Relations, Legal and Partnerships teams to craft and implement process solutions to emerging threats and improve creator education.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.