Technical Operations Engineer, Silicon
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Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 1 year of experience in IT Operations, Troubleshooting Linux, Technical Support, Customer Engagement and Networking.
Preferred qualifications:
- Experience with Google Cloud Platform (GCP).
- Experience with high-performance computing (HPC) tools and infrastructure.
- Understanding customer workflows, identifying their pain points, and designing/implementing technical solutions.
About the job
Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.
Responsibilities
- Provide remote and technical support to engineers, including root cause analysis of IT issues on multiple technologies and platforms, directly contribute to their productivity and operational efficiency.
- Collaborate and partner with internal peers, external vendors, and other technical support teams to coordinate and expedite troubleshooting, process improvements, and the timely resolution of technical incidents and problems.
- Develop, implement, and maintain scripts, tools, processes, and automated solutions to prevent technical issues, enhance user productivity, and streamline recurring tasks as part of service improvements.
- Own and manage IT projects focused on technical solutions and improvements, ensuring design, planning, and delivery.
- Analyze data to demonstrate the business impact and value of delivered technical projects and solutions. Excellent communication and leadership skills of articulating technical information clearly.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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