Customer and Partner Solutions Engineer III, gTech
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- 3 years of experience working with web technologies (e.g., TypeScript, JavaScript, HTML, CSS, or HTTP).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
- 3 years of experience in application or system development.
- Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.
- Excellent communication, project management, and leadership skills, with a track record of handling multiple stakeholders and workstreams.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for NextGen User Care incorporating AI. Come and join us in this exciting space and you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways and increasing efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Collaborate with product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows (e.g. Request your Google Play refund), that efficiently resolve issues for Google users, empowering both customers and support agents.
- Provide guidance on technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. This includes partnering with product engineering teams to accelerate the development and retrofit of APIs to increase workflow throughout.
- Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
- Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability, and optimizing maintenance and delivery of the workflows.
- Help the team to optimize live workflow solutions to maximize business impact and the user experience.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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