Policy Enforcement Manager, Harmful and Dangerous, YouTube (English, Hindi)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in a consulting or customer-facing role or trust and safety.
- Experience in threat intelligence analysis, application, and reporting outcomes to executive audiences.
- Experience with an operating system and scripting capabilities in SQL.
- Ability to communicate in English fluently to support stakeholder relationship management in this region.
Preferred qualifications:
- Experience in content policy, anti-abuse, or reviewing online content.
- Experience with SQL and spreadsheets.
- Ability to build relationships with cross-functional partners across geographies and use data to drive strategy and business action.
- Ability to speak, read and write fluently in English and a secondary Indian language (Hindi preferred) to review content and manage escalations in these languages.
- Excellent influencing, communication, and problem-solving skills, coupled with strong business judgment.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you will be responsible for ensuring that we deliver on our performance goals for your assigned policy area. You will help to implement and enforce our policies across millions of videos. This includes finding the right balance between removing content that violates our community guidelines, while retaining approved content.
You will define the operational plan and implement it globally, working with stakeholders including but not limited to Engineering, Vendor Operations, Analytics, Policy and Legal. You will ensure that we deliver innovations to automate as much as possible, while improving quality, and acting as the escalation point to the vendor team. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
**This role may require on-call work at weekends and holidays on a rotational basis.**
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Support Detection teams in Engineering and Product, providing calibrations on policy verdicts. Research and stay up-to-date on trends in policy abuse and relevant events across local markets, working with other teams to integrate our intelligence intake and driving our enforcement response in emerging areas.
- Manage escalations and calibrations for the policy vertical and ensure all incidents are triaged, tracked, investigated, resolved and communicated accurately.
- Oversee policy understanding for the vertical, including leading quality of scaled enforcement, by effectively managing the feedback loop with vendor teams from documentation to consistent communication back to vendor teams.
- Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
- Work cross-functionally, think strategically, and keep our users safe while protecting free speech.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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