Sales Manager, SMB Sales, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 11 years of industry experience in advertising, consultative sales, business development, or IT, or 8 years of experience with an advanced degree.
- Experience in a people management role leading sales teams.
Preferred qualifications:
- 8 years of experience managing relationships with customers or agencies and service partners at an executive level.
- 6 years of experience working in the advertising, marketing or sales industry, or product area.
- 2 years of experience working in a matrixed organization.
- Knowledge of traditional and online marketing strategy and tactics or e-commerce experience, with an understanding of e-commerce dynamics.
- Ability to model and coach sales behaviors including executive level engagement, effective questioning, objection handling, competitive offerings, including track record in commercial teams.
- Ability to self-initiate and thrive in a rapidly changing environment, and effective problem-solving and analytical skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Sales Manager, you'll lead and coach a sales team that uses strong sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You’ll lead relationships and sales engagement with high potential small businesses from all verticals and business models in the market. Be it a startup or a more mature business, wherever they stand in their journey, your team sets them up for long term sustained success by bringing the best of digital ad solutions from Google.
You’ll enable your team to always reach ambitious business growth and productivity goals. Your knowledge of online media, combined with your sales and analytical abilities, shapes how new and existing clients will grow. Sales managers willingly help their teams to partner directly with clients to provide comprehensive service.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Recruit, retain, motivate, and develop a client-facing and high-performing sales team of account strategists and account executives.
- Deliver against ambitious business and product growth goals, grow engagement, and client satisfaction for a portfolio of medium businesses in an assigned market.
- Analyze data, trends, and client performance with your teams to develop strategic plans for customers while tracking activity. Provide detailed data analysis weekly, driving consistent CRM tracking.
- Model and coach sales behaviors including C-level engagement, effective questioning, objection handling, and offering.
- Lead and strengthen executive-level relationships through key executive level meetings, business reviews, and speaking engagements.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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